Refunds

1. Before you pay

Designing and the Print at home PDF are free, with no time limit. Print it, fold it and check the order, the sizes and the words before you buy.

At checkout you agree to the PDF being made straight away and confirm that you understand you lose the 14-day right to cancel once it is. See Terms of use, section 6.

2. When we refund

• You haven’t made the PDF yet. If you paid but haven’t made the print-ready PDF, you can cancel within 14 days of paying for a full refund.
• The PDF is faulty. If it won’t open, has pages missing, or doesn’t match what the studio showed, tell us. We’ll fix it or make a new file. If we can’t, we’ll refund you in full. This is your right under the Consumer Rights Act 2015.
• You were charged twice for the same zine. We’ll refund the extra payment.
• The PDF couldn’t be made. If you paid but the PDF was never made, for example because the browser closed, you can make it again from the studio. If that still fails, we’ll refund you.

3. When we don’t

• You changed your mind after the PDF was made.
• You want to change the zine after paying. For 30 days after your first print-ready export you can do that and export again at no cost; after that, it’s a new zine. See Terms of use, section 5.
• Printing costs, or problems caused by a printer’s settings, paper or binding.

4. How to ask

Email hello@zinehouse.studio within 30 days of paying. Include the email you paid with, the zine’s title and what went wrong; a photo or screenshot helps. Stripe sells the PDF as merchant of record, so refunds go back through Stripe to the card you paid with, usually within 5 to 10 working days. A refunded zine is locked again in the studio.